During 2009 Kevin Heffernan & Mark Rayne led on a project of service Improvement for managers of Community Development Workers. The programme ran for 5 days over a number of months
Programme Outline
Day 1
Personal journey timelines
Brainstorm & cluster successful project themes
Self score project domains (baseline)
Current reality/desired future for each domain
What helps and what hinders for each domain
Day 2
Communication styles questionnaire (individual & team matrix)
Human dimensions of change. – working positively with diversity
Prioritising action plans
Gaining consensus as a team
Introduction to the use of narrative gathering techniques
Day 3
Stakeholders identification
Celebrity stakeholders (traits)
Power/interest matrix
Outcome/communication template for individual stakeholder
Anecdote circles using narrative gathering techniques
Day 4
Process mapping
Tools to map effectively
Risk identification
Risk priorities
Risk management strategies
Day 5
Group presentations on use of tools from programme
Facilitation skills
Evaluating using De Bono’s 6 hat theory
Final day debrief